30-Day Return Guarantee
Your case should feel right for you. If it doesn't, you can request a return within 30 days of delivery for a refund of the case price.
What is covered
Standard and personalized High Contrast Cases are eligible. You may inspect and try your case. Return it with its original components when practical. We cannot refund cases that are deliberately damaged or materially altered after delivery.
When the 30 days start
The return window begins on the date your order is delivered. Request a return no later than 30 calendar days after delivery.
How to request a return
Use the return instructions provided with your order confirmation once ordering opens. Include your order number so we can locate your purchase. We will provide instructions before you send anything back.
Shipping and refunds
Customers are responsible for return shipping costs, including returns within the United States. Once your return is received and checked, we will refund the case purchase price to the original payment method. Original shipping fees are not refundable, except if we sent the wrong item or the item arrived defective. Your payment provider determines when the refund appears.
Damaged, defective, or incorrect orders
If there is a manufacturing issue or we sent the wrong case, contact us using your order-confirmation instructions. We will work with you on a replacement or refund, including applicable delivery charges.
Before launch
Customer ordering is not currently available. These terms will apply to eligible purchases made once checkout opens. Return-request instructions will be included in every order confirmation.